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Can AI Help Retain Talent?

Can AI Help Retain Talent?

July 7, 2022
AI can be used to build predictive models of employees who may be a flight risk.

All too often when we think about artificial intelligence (AI) visions of robots replacing humans pop into our heads.

While many companies have been using AI to help workers do their jobs better, the idea that AI could help retain workers is new.

In an article on SHRM’s website, author Lin Grensing-Pophal spoke with Janet Clarey, director of HR research and advisory services at McLean & Company who says that AI can help ensure that employees are highly engaged not overlooked. "People stick around longer when they have opportunities for career growth," said Clarey, nothing that her company has found "employees who agree or strongly agree that they can advance in their career in their current organization are 3.4 times more likely to be engaged, compared to those who disagree or strongly disagree."

Organizations can use AI, she said, "to algorithmically match people with internal opportunities such as project and gig work, full-time roles, learning experiences, and mentorships based on that person's individual skills, experiences and interests."

As AI can help employees develop, it can also identify those at flight risk.

"Using both internal and external data, AI can be used to build predictive models of employees who may be a flight risk," Clarey said. Some examples of internal data are job satisfaction, number of positions held, engagement score and years with an employee's current manager. External data can also be used—for example, benchmarking compensation rates by tenure.

One company that is using AI to hold onto employees is KPMG. In an article in CIO.com,  the company said that it calculates a score for an employee’s risk of attrition, tries to identify a reason for that, and then suggests remediation. “With back-testing and cross-validation, we found that we’ve consistently been able to predict two-thirds of people about to resign, and save 10% to 20% of the ones we identified,” said Bill Nowacki, decision science lead at KPMG.

About the Author

EHS Today Staff

EHS Today's editorial staff includes:

Dave Blanchard, Editor-in-Chief: During his career Dave has led the editorial management of many of Endeavor Business Media's best-known brands, including IndustryWeekEHS Today, Material Handling & LogisticsLogistics Today, Supply Chain Technology News, and Business Finance. In addition, he serves as senior content director of the annual Safety Leadership Conference. With over 30 years of B2B media experience, Dave literally wrote the book on supply chain management, Supply Chain Management Best Practices (John Wiley & Sons, 2021), which has been translated into several languages and is currently in its third edition. He is a frequent speaker and moderator at major trade shows and conferences, and has won numerous awards for writing and editing. He is a voting member of the jury of the Logistics Hall of Fame, and is a graduate of Northern Illinois University.

Adrienne Selko, Senior Editor: In addition to her roles with EHS Today and the Safety Leadership Conference, Adrienne is also a senior editor at IndustryWeek and has written about many topics, with her current focus on workforce development strategies. She is also a senior editor at Material Handling & Logistics. Previously she was in corporate communications at a medical manufacturing company as well as a large regional bank. She is the author of Do I Have to Wear Garlic Around My Neck?, which made the Cleveland Plain Dealer's best sellers list.

Nicole Stempak, Managing Editor:  Nicole Stempak is managing editor of EHS Today and conference content manager of the Safety Leadership Conference.

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