In 2008, a Wal-Mart worker was trampled to death while a mob of shoppers rushed through the store’s doors take advantage of an after-Thanksgiving Black Friday sales event. The store was not using the kind of crowd management measures recommended in OSHA’s fact sheet.
“Crowd-related injuries during special retail sales and promotional events have increased during recent years,” said Assistant Secretary for OSHA Dr. David Michaels. “Many of these incidents can be prevented by adopting a crowd management plan, and this fact sheet provides retail employers with guidelines for avoiding injuries during the holiday shopping season.”
Crowd management plans should include having trained security personnel or police officers on-site; setting up barricades or rope lines for pedestrians and crowd control well in advance of customers arriving at the store; making sure that barricades are set up so that the customers’ line does not start right at the entrance of the store; having in place emergency procedures that address potential dangers; and having security personnel or customer service representatives explain approach and entrance procedures to the arriving public.
OSHA also recommends not allowing additional customers to enter the store when it reaches its maximum occupancy level and not blocking or locking exit doors.
For a copy of the letter sent to the CEOs and a list of the retailers they represent, visit http://www.osha.gov/ooc/blackfridayletter.pdf.