Companies Have a Long Way to Go to Become Diverse

Companies Have a Long Way to Go to Become Diverse

Aug. 26, 2020
90% of HR leaders say their organization hasn't been effective at creating a diverse workforce.

Companies have long been working on creating diverse organizations but it seems they are falling short. Nearly 90% of HR leaders feel their organization has been ineffective or flat at increasing diversity representation, according to a survey by Gartner, Inc.

Based on a survey of 113 HR leaders in April 2020, Gartner said there are three organizational barriers to the advancement of underrepresented talent: Unclear career paths and steps to advancement; too little exposure to senior leaders; and lack of mentors or career support.

“An April survey of heads of Diversity, Equity, and Inclusion (DEI) found that 69% are prioritizing advancing underrepresented talent especially amidst the COVID-19 pandemic,” said Lauren Romansky, managing vice president in the Gartner HR practice.

 “While the intent is there, there is no two-hour training remedy for this challenge,” Romansky added. “Organizations need to assess their current systems and processes to mitigate bias and address organizational factors that prohibit equal opportunity for advancement.”

In order to address the "systemic bias embedded in their systems, processes, and stakeholders to truly increase the diversity of their managerial and leadership benches,” said the report.

To help companies Gartner offers three actions HR can take to reset how they advance underrepresented talent:

Fix the Manager-Employee Relationship

To make progress on increasing diversity representation, organizations need to build healthy manager-employee relationships that set the right foundation for advocacy and advancement.

“Our research and conversations with HR and DEI leaders show that managers are unable to effectively execute critical advocacy and advancement-related activities if they do not have a solid working relationship with their employees, which can be more challenging when manager and employee come from different experiences,” said Ingrid Laman, vice president, advisory, in the Gartner HR practice.

To fix the manager-employee relationship, HR should do the following:

  • Teach managers how to build personalized support for direct reports while enabling them to be effective talent coaches
  •  Build manager awareness of the employee experience of underrepresented talent
  •  Broker trust between underrepresented talent and their managers

The most successful organizations go beyond traditional leadership development programs that focus solely on skill-building to advance women, LGBT+, or racially and ethnically diverse employees, they also target managers of program participants to spread awareness of the employee experience of their direct reports, build trust, and enable greater manager advocacy.

Enable Growth-Focused Networks

Growth-focused networks are intentional and self-sustaining, providing an array of diverse individuals in role, skills, level and experience. They also offer exposure to senior leaders who are positioned to support growth and advancement.

When underrepresented talent has diverse networks, the organization wins. Gartner's research reveals that organizations that create networking programs for underrepresented talent, HR leaders are two times more likely to report they are effective at improving organizational inclusion and 1.3 times more likely to report they are effective at increasing diverse employee engagement.

Key actions HR can take to enable growth-focused networks include:

  • Help all employees understand how networking will enable better diversity and inclusion, particularly for underrepresented talent.
  • Authorize underrepresented talent to actively network and teach managers, and leaders how to build and manage networks to help underrepresented talent with their performance, development, and advancement.
  • Create accountability for networking across underrepresented talent, managers, and senior leaders.

Redesign Talent Processes to Mitigate Bias

Redesigning processes is often the least used technique in bias mitigation because DEI does not own talent processes, and it requires a significant change effort. However, it can be one of the most effective.

There are several talent processes that can be redesigned to fully embed inclusion and provide fair consideration to underrepresented talent for advancement, including:  

  • Challenging hiring managers on need-to-have versus nice-to-have requirements
  • Expanding labor market opportunities to consider adjacent and nontraditional talent pools
  • Updating definitions of potential for relevance as market conditions and business needs evolve
  • Exploring job design to accommodate diverse talent with varying needs and preferences
  • Rethinking how performance is evaluated, including who provides feedback and how productivity is defined, and holding leaders accountable for balanced evaluation of candidates and successors
  • Changing internal hiring methods

“COVID-19 and the transition to remote work has created a variety of change in talent processes already. This is the opportunity to adjust talent processes to prevent non-compliance on D&I goals and ensure there are no opportunities for bias to occur,” said. Laman.

About the Author

EHS Today Staff

EHS Today's editorial staff includes:

Dave Blanchard, Editor-in-Chief: During his career Dave has led the editorial management of many of Endeavor Business Media's best-known brands, including IndustryWeekEHS Today, Material Handling & LogisticsLogistics Today, Supply Chain Technology News, and Business Finance. In addition, he serves as senior content director of the annual Safety Leadership Conference. With over 30 years of B2B media experience, Dave literally wrote the book on supply chain management, Supply Chain Management Best Practices (John Wiley & Sons, 2021), which has been translated into several languages and is currently in its third edition. He is a frequent speaker and moderator at major trade shows and conferences, and has won numerous awards for writing and editing. He is a voting member of the jury of the Logistics Hall of Fame, and is a graduate of Northern Illinois University.

Adrienne Selko, Senior Editor: In addition to her roles with EHS Today and the Safety Leadership Conference, Adrienne is also a senior editor at IndustryWeek and has written about many topics, with her current focus on workforce development strategies. She is also a senior editor at Material Handling & Logistics. Previously she was in corporate communications at a medical manufacturing company as well as a large regional bank. She is the author of Do I Have to Wear Garlic Around My Neck?, which made the Cleveland Plain Dealer's best sellers list.

Nicole Stempak, Managing Editor:  Nicole Stempak is managing editor of EHS Today and conference content manager of the Safety Leadership Conference.

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