John Dyer is an author and President of the JD&A – Process Innovation Company and has 33 years of experience in the field of improving processes. He started his career with General Electric and then worked for Ingersoll-Rand before starting his own consulting company. John has an electrical engineering degree from Tennessee Technological University as well as an international Master of Business from Purdue University and the University of Rouen in France. He can be reached at (704) 658-0049 and [email protected]. View his LinkedIn profile here.